SHIPPING & RETURNS

SHIPPING

At this time MAX ships all orders via Fedex and only within the US (excluding Alaska and Hawaii). We do not ship internationally.

Standard Shipping (3-5 Business Days) $15
Expedited Shipping (2 Business Days) $25
Overnight Shipping (Next Business Day) $50

Please allow us up to 2 business days to process your order. Once your order has shipped, you will receive an e-mail with your shipment’s tracking information. 

Please note: tracking information may take 1 business day to update after your order has been shipped. Overnight Shipping orders must be placed before 2 pm to received the next business day.

ONLINE RETURNS

Footwear, accessories, handbags, jewelry and sale items are final sale and non-returnable.

All merchandise must be shipped back within 7 days, starting from the day you received the merchandise. Please call our Denver store 303.321.4949 for approval of the return. After you receive approval, a return label will be provided.

The merchandise must be unworn or unused. If there are any signs of use or the item is not returned within 7 days of your delivery date, we will not be able to accept the return, and the item will be returned to you at your expense. 

Upon receiving the merchandise, a refund for the merchandise will be refunded to you.  Please note, shipping fees are non-refundable.

IN-STORE RETURNS

Refunds given within 7 days of purchase with receipt for unworn items. Store credit issued after 7 days of purchase.  No returns or exchanges after 14 days of purchase. 

Please call us at our Denver store (303-321-4949) for immediate answers to questions regarding orders and shipping. Please note that we are receiving a high volume of requests at this time and may require more time than usual to reply to inquiries.

Thank you for supporting MAX and respecting our store policy.